Refund policy
Effective Oct 29, 2026
RETURNS & EXCHANGES
All sales are final. We do not offer refunds to the original form of payment. Eligible items may be exchanged for store credit within 7 days of delivery. Only one exchange is permitted per order.
To request an exchange, please email exchanges@samarialeah.com with your order number and reason for exchange. Our team will respond within 1–2 business days, Monday–Friday.
All exchanges require prior authorization. Once approved, return shipping instructions and the return address will be provided via email.
EXCHANGE GUIDELINES
- Approved exchanges must be shipped within 7 days of authorization.
- Items must be unworn, unwashed, and in their original condition, with all original tags and security tags attached.
- Customers are responsible for return shipping costs. Original shipping fees are non-refundable.
- We recommend using a trackable shipping method, as we are not responsible for lost return packages.
- Unauthorized returns or items that do not meet our requirements will not be accepted.
- Store credit will be issued following receipt and inspection of the returned item. Please allow up to 5 business days for processing.
- PRE-ORDERS & MADE-TO-ORDER ITEMS
- Pre-order and made-to-order purchases are final sale and cannot be canceled, modified, or refunded after the 24-hour cancellation window.
DAMAGED OR INCORRECT ITEMS
If you receive a damaged or incorrect item, please contact support@samarialeah.com with your order number and photos of the issue. All reported defects are subject to inspection and review.
ORDER CANCELLATIONS
Orders may be canceled within 24 hours of purchase by contacting support@samarialeah.com. Requests submitted after this window will not be accepted.
Nothing in this policy limits any rights or remedies provided under applicable consumer protection laws.